Refund policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines carefully:

1. Return Window: You have 14 days from the date of purchase to initiate a return.

2. Condition of Items: Items must be returned in their original packaging and unopened. We cannot accept returns on items that have been opened or used, unless they are defective.

3. Examination Process: Before a return is approved, the item must be examined by our team to ensure it meets the return criteria outlined above. 

4. Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.

5. Refund Process: Once the returned item has been received and inspected, we will issue a refund to the original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

7. Exchanges: We currently do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Final Sale Items: Items marked as final sale are not eligible for return or exchange.

9. Cancellations: Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible.

10. Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. Thank you for choosing Of Earth Pottery Supply!